Who we are
These terms are published by Weave AI Sdn. Bhd. (no. 202601036289 (1698384-K)), a company incorporated in Malaysia with its registered office at 7-2, Plaza Danau 2, Jalan 2/109F, Taman Danau Desa, 58200 Kuala Lumpur, and its business address at 23-2, Jalan Radin Bagus 3, Bandar Baru Sri Petaling, 57000 Kuala Lumpur. "Weavey", "we" and "us" mean that company.
We build an AI answer and decision layer for businesses that sell and support customers over WhatsApp and other messaging channels. We do not own or operate messaging channels ourselves.
What these terms are for
They cover two things: your use of weavey.ai, and the basis on which we deal with you before anything is signed. Using the site means you accept them. If you do not accept them, please do not use the site.
They are not our terms of supply. Nothing here says what we would build for you, when, or at what price. That is settled in a signed agreement, described further down this page.
What this website is
The site describes what we build, who it is for, and how we work. It is published for general information.
Nothing on this site is an offer capable of acceptance. No page quotes a price, and nothing you do here forms a contract with us. Where a page invites you to get in touch, that is an invitation to begin a conversation. A message you send us is not an order, and we are not bound until an authorised signatory of ours has signed an agreement or accepted an order in writing.
We may change, move or withdraw anything on the site at any time. Pages describe the product as it stood when the page was written, and a product can change after that.
Nothing here is advice, and descriptions are illustrative
Nothing on this site is legal, regulatory, medical, immigration, tax, financial or other professional advice. Take your own advice on your own situation.
Product descriptions are illustrative. They explain the kind of work the product does, not what it will do for your business. Any screens, figures, sample messages or labels shown are drawn to demonstrate a layout. They are examples, not results, benchmarks or measured performance.
What a deployment actually detects, drafts, answers or routes to a person depends on your data, your systems, what you have documented, and the scope we agree in writing. Coverage is bounded by what your business has written down, and we work that out with you before anything is committed.
The console is not covered by this page
Some pages of weavey.ai lead to a console for existing clients. Access to the console is granted under a signed agreement, and use of it is governed by our Service Terms and by that agreement — not by this page.
If you do not hold an agreement with us, you have no right of access to the console.
The site and its content belong to us
The text, layout, code, illustrations, images and typography on this site are owned by or licensed to Weavey, as are the Weavey name and wordmark. Copyright and trade mark law in Malaysia and elsewhere protects them.
You may read the pages, print or save a copy for your own reference, and quote a short extract if you credit us and link to the page. Anything else needs our written permission — including republishing a page, copying the site by automated means, using its content to build or train a model, or presenting our content as your own.
Other companies' names and marks belong to their owners. We name them only to describe what our product connects to.
Using this site
Use it for lawful purposes and leave it working for everyone else. Please do not attempt access you were not given, interfere with the site or its availability, harvest it in bulk, use our published addresses for unsolicited mail, or hold yourself out as acting for or reselling Weavey without our written agreement. Where we reasonably believe someone is doing any of that, we may block access.
Found a security weakness? Report it to [email protected] rather than testing further. We will acknowledge you and work with you in good faith.
When we work together, a separate agreement governs
We contract with clients under a signed Order Form, which incorporates our published Service Terms and, where personal data is processed, our Data Processing Addendum.
Where such an agreement is in place between you and us, that agreement governs. These terms do not add to it, cut across it, or reduce anything in it. If anything on this page conflicts with it, your agreement wins.
We publish the Service Terms and the Data Processing Addendum in full so you can read them before you are asked to sign anything. Each page carries the version that applies. Publishing a document does not put you under it — each applies only through the agreement that incorporates it. If you hold one of them under an agreement with us and want to confirm which version applies to you, write to [email protected].
Two points worth reading before a conversation with us, because they surprise people later if they are not said early:
This page sets no service level, and neither do the Service Terms. We are a small team and we do not operate an on-call rota. We commit to best-effort support during business hours, and we do not offer uptime guarantees, service credits or compensation for unavailability. We would rather say that now than write a commitment we cannot keep.
Our product drafts; your people send. By default the system produces a suggestion with its sources, and a person at your business reviews and sends it. Automated replying is unlocked scenario by scenario, only after an accuracy record and a separate written sign-off from you. Some categories — anything touching medical efficacy, contraindications or dosage, and anything touching visas or immigration — are never automated, and we will decline a request to automate them.
Personal data
How we handle personal data is set out in our Privacy Policy. It covers visitors to this site, people who contact us, people who use the console, and our role when personal data sits inside a client's deployment.
Email is not a secure channel. Please do not send us sensitive material, customer lists or personal data by email. Tell us what you need to share and we will arrange a safer route.
The site is provided as it is
We take care over what we publish, but we do not warrant that the site is accurate, complete, current, uninterrupted or free of error. To the fullest extent the law allows, we exclude all warranties that would otherwise be implied. Links to other sites are for convenience; we do not control them or their handling of your data.
Our liability for this website
This section is about the website only. Liability under an agreement between us is dealt with in that agreement.
To the fullest extent the law allows, we are not liable for loss arising from your use of this site, your inability to use it, or reliance on anything published on it — including lost profit, business, data or savings, and any indirect loss. Where liability cannot be excluded it is limited to direct loss you can show this site caused. The site is free to read and enables no transactions, so the limit matches what it is.
Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Governing law
These terms, and any dispute or claim arising out of them or out of this website, including a non-contractual one, are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction.
Where a separate written agreement between us names a different governing law or forum, that agreement applies to matters arising under it.
Changes to these terms
We may update these terms. The version on this page is the current one, and the effective date at the top changes when we update it. Using the site after that date means the updated terms apply to that use.
A change here does not change an agreement already in place between us. Such an agreement changes only in accordance with its own terms.
The rest
If any part is unenforceable, the rest stays in force. Not enforcing something straight away does not give up the right to enforce it later. These terms create no partnership, agency or joint venture, and nobody may contract for Weavey without our written authority.
Published in English; any translation is for convenience, and the English version prevails.
Questions about these terms — write to [email protected].