Skip to content

Industry · Retail & e-commerce

Every order question handled.Every customer brought back.

Stock checks, sizes, delivery status, returns — the same questions all day, every day. Weavey answers them instantly, turns restocks into sales, and brings past customers back without your team copy-pasting a single message.

Retail & e-commerce — Every order question handled. Every customer brought back.
  • Stock and size answered instantly

    Availability, sizes, colours, delivery time — answered the moment a customer asks, straight from your catalogue.

  • Order updates that stop the asking

    Confirmation, shipping and delivery updates arrive in the chat automatically, so “where is my order” disappears.

  • Restocks that sell themselves

    Out of stock becomes a reservation. When the item lands, the customer gets a message and a payment link.

  • Repeat purchase on autopilot

    Replenishment reminders, member offers and win-back messages — timed to the customer, not blasted to everyone.

Demo

A sold-out size, one thread, one sale

A simplified illustration of the customer journey end to end — stock check, reservation, restock alert, payment, and the nudge that brings them back. Your version is designed around your catalogue and your ops.

Demo content. Not a real conversation, and not a real store.

Customer threadIllustration

Wednesday, 9:34 pm

Hi, do you still have the Air Max 90 in size 8?

Size 8 is out of stock right now — the restock lands next Tuesday. Want me to reserve a pair and message you when it arrives?

Yes please!

Done — one pair reserved for you. I will message you the moment it is checked in.

Tuesday, 11:02 am

Good news — your Air Max 90 (size 8) just arrived. Pay within 24 hours to lock it in: [payment link]

Paid!

Received — shipping today with tracking. Thank you!

Two weeks later

How are the Air Max treating you? Members get 15% off cleaning kits this week — reply KIT if you want one.

Retail FAQ

Can it answer stock and size questions automatically?

Yes — availability, sizes, colours and delivery times are answered straight from your catalogue or stock source, the moment a customer asks.

How do restock alerts work?

When an item is out of stock, the customer can reserve it in the chat. The moment stock is checked in, they get a message with a payment link — out of stock becomes a sale instead of a lost visit.

Does it stop the “where is my order” messages?

Order confirmation, shipping and delivery updates are pushed to the chat automatically, so customers stop asking and your team stops copy-pasting tracking numbers.

Is this just broadcast blasting?

No. Reminders and offers are timed to each customer — replenishment cycles, membership, past purchases — and sent as utility or marketing messages correctly, which also keeps your Meta costs down.

What we need from you

  • A live WABA number, whoever your provider is.
  • Your catalogue and where stock levels live — Shopify, POS, a sheet.
  • Your delivery and returns policies, as your team actually applies them.
  • One person who can approve the wording and the offers.

Want this for your store?

Tell us what you sell and where the repetitive questions come from. We will come back with the journey we would build and what it needs.