Inbox
Your team steps in when it matters.
Conversations from WhatsApp, Instagram, Messenger, Telegram and email stay visible to your team, while Weavey handles the repetitive work before and after the handoff.
How the inbox works
Every channel in. Every conversation flowing into your business.
Messages from every channel land in one inbox. AI agents handle what they can, your team picks up what needs judgement — and every reply updates the systems behind it.
Unified inbox
Every channel in one shared queue, matched to the right customer.
AI agents reply
Answer, check and prepare from your approved information — around the clock.
Human handoff
When rules or confidence say so, the right person takes over with a summary.
Live agent view
Customer, quote and booking details beside the chat, so no one asks twice.
Campaigns
Send offers to many customers; Weavey handles every reply.
Analytics
Conversations resolved, handoffs, waiting cases and outcomes completed.
Human handoff, step by step
Weavey handles routine. Your team handles judgement.
1
AI handles the routine
Answers, checks stock, prepares the quote
2
Handoff with full context
Discount asked is above 5%
Assigned to Sarah Lim
Needs approval · price exception
AI summary
Existing account · Tier B pricing
Quote Q-4417 sent for 200 units
Asked for 12% off at 500 units
Your rules allow up to 5%
3
Your team decides, Weavey finishes
Approve once — Weavey does the rest
SLSarahApproved 8%
"Offer 8% at 500 units, valid until Friday."
Revised quote sent on WhatsApp
Customer record updated to RM5,520
Follow-up scheduled for Thursday
Quotation followed up — no one had to remember
Built for teams answering hundreds of chats
Shared team inbox
Everyone sees the same queue. No more forwarding screenshots to ask what was promised.
Assignment & roles
Route by product, region or account owner. Managers see everything, agents see their own.
Human takeover
Step into any AI conversation mid-thread; the agent steps back with the context intact.
Saved replies & notes
Canned answers for the questions you get daily, plus internal notes the customer never sees.
Response SLAs
See what is waiting, for how long, and which channel is slipping behind.
Customer context on screen
Pricing tier, last order and past decisions, pulled into the chat.
Your official WhatsApp Business number
Company owns the line
Not a salesperson's personal phone
Many agents, one number
Work in parallel without collisions
Verified business profile
Customers see who they're talking to
Templates & broadcast
Approved messages at scale
Chat features